Shipping Information
We aim to process and ship all orders as efficiently as possible. Below you’ll find clear
information about our shipping process, delivery within the European Union, and order
tracking.
Order Processing
We do our best to process and ship orders within 1 business day (Monday to Friday, excluding
holidays). Our aim is to get your purchases to you as quickly as possible.
Please be aware that shipping times may extend beyond our standard processing window
following a new collection launch or during sale periods due to the increased volume of orders.
Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.
Shipping Destinations
We currently offer shipping within the European Union.
Available destinations are displayed at checkout.
For countries not listed above, please contact our Customer Service. We will assist you and make
every effort to add your country to our shipping options.
Address Changes Tracking
Once an order is placed, the shipping address cannot be changed as we promptly initiate the
processing and transfer the order to the carrier. You will receive an email with the Track Trace
code, which allows you to track your package. Please note, tracking information may not be
available until the next working day after the carrier has processed your order.
If you have not received your order, check with neighbors or look for a delivery note. If the Track
Trace code indicates delivery but you have not received anything, please contact us at
info@bngl.eu
Non-Delivered Orders
If your order has not been delivered as expected, please use the Track Trace code to check its
status. If there are issues with the delivery, or if its marked as delivered but not received, please
get in touch with us for assistance.
Free Returns for Incorrect Deliveries
If you receive an item by mistake, you can return it to us free of charge.
Please register the return by contacting us at info@bngl.eu.
Please note: Free returns apply only to incorrect or defective items.
For all other returns, our standard return policy applies.
Further InformationFor any questions regarding your orders shipping status, shipping policies, or any other inquiries,
please refer to our info@bngl.eu or contact our Customer Service. We here to assist you every
step of the way.